Privacy Policy
Last updated: October 11, 2026
Arkaso AI ("Arkaso AI," "we," "us," or "our") operates the website arkasoai.com and provides AI voice receptionist and lead automation systems to HVAC contractors and other service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website or services, you agree to the practices described here.
Information We Collect
Information you give us directly
Name, email address, phone number, and business name when you book a call, subscribe to our newsletter, or contact us
Business details you share during a consultation or onboarding
Payment and billing information when you become a client
Any information you provide through forms, our chat widget, or by replying to our emails
Information collected automatically
IP address, browser type, device type, and operating system
Pages viewed, time on site, and referring website
Cookies and similar tracking technologies
Information from calls and messages
If you call a phone number operated by Arkaso, or a number operated by an Arkaso client using our system, the call may be recorded and transcribed. Recordings and transcripts are used to deliver the service, improve system performance, and maintain records of scheduled appointments.
How We Use Your Information
Respond to inquiries and schedule consultations
Deliver, configure, and support the services you purchase
Send appointment confirmations, reminders, and service updates
Send our newsletter and business communications you have consented to receive
Process payments and maintain billing records
Improve our website, systems, and service quality
Comply with legal obligations
We do not sell your personal information. We do not share it with third parties for their own marketing purposes.
SMS and Text Messaging
If you provide your mobile number and consent to receive text messages, you may receive appointment confirmations, reminders, replies to your inquiries, and — where you have separately consented — promotional messages.
Message frequency varies
Message and data rates may apply
Consent is not a condition of purchase
Reply STOP at any time to unsubscribe
Reply HELP for assistance
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors supporting our services, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We share information only in these circumstances:
Service providers.
Vendors who help us operate — hosting, CRM, telephony, email delivery, and payment processing. They may access information only as needed to perform their function and are bound to protect it.
Legal requirements.
When required by law, subpoena, or to protect our rights, safety, or property.
Business transfer.
If Arkaso is acquired or merged, information may transfer as part of that transaction.
Cookies
We use cookies to operate the site, remember preferences, and understand how visitors use our pages. You can disable cookies in your browser settings, though some parts of the site may not function properly.
Data Retention
We keep personal information for as long as needed to provide services and meet legal, tax, and accounting obligations. Call recordings and transcripts are retained for the duration of the client relationship and a reasonable period afterward.
Your Choices
Email: Unsubscribe using the link in any email
SMS: Reply STOP to any message
Access, correction, or deletion: Email us at the address below
Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR. Contact us and we will respond as those laws require.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our services are for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy. The "Last updated" date reflects the most recent version. Continued use of our website or services after changes means you accept the revised policy.
Contact Arkaso AI
613 Hillsborough Street Raleigh, NC 27603 United States
Email: [email protected] Phone: 1 984-529-8484